Terms and Conditions

By creating a ServiceConnect account or using the service, you agree to these terms. If you do not agree, do not use the service.

ServiceConnect is a product powered and operated by Sigmasystems. In these terms, references to “we”, “us” and “our” refer to Sigmasystems as the operator of ServiceConnect.

You are responsible for the accuracy of the information in your workspace and for maintaining the confidentiality of your login credentials.

You are responsible for the actions of any teammate you invite into your workspace, and for configuring their role and permissions appropriately.

ServiceConnect is offered on a free plan and paid subscription plans, billed monthly or annually as selected at signup or in Settings.

Paid plans may be cancelled at any time; access continues until the end of the current billing period. Fees already paid are non-refundable except where required by law.

We may change plan pricing or features with reasonable notice. Continued use of a paid plan after a pricing change takes effect constitutes acceptance of the new pricing.

You agree not to use ServiceConnect to send fraudulent quotations or invoices, to store unlawful content, or to attempt to gain unauthorized access to any part of the service.

We reserve the right to suspend or terminate accounts that violate this section.

Payments made through ServiceConnect are processed by a third-party payment provider (currently PesePay) for Sigmasystems. Your use of that payment functionality is also subject to the payment provider's terms.

Payment funds are settled to the designated Sigmasystems business bank account. A checkout page, receipt, or bank or card record may therefore identify Sigmasystems as the merchant even when the purchase began in ServiceConnect.

ServiceConnect verifies payments server-side before updating any balance, but is not itself a bank or licensed payment institution.

You retain ownership of the business data you enter into ServiceConnect — customers, services, quotations, invoices and related records. We do not claim ownership of your content.

You grant us the limited right to process that data solely to provide the service to you.

We aim to keep ServiceConnect available and reliable but do not guarantee uninterrupted service. Scheduled maintenance and unplanned downtime may occur.

We may add, change or remove features over time as the product evolves.

ServiceConnect is provided "as is" without warranties of any kind. To the maximum extent permitted by law, ServiceConnect is not liable for indirect, incidental or consequential damages arising from your use of the service.

You may close your account at any time. We may suspend or terminate accounts that violate these terms or applicable law.

We may update these terms from time to time. Material changes will be reflected by updating the date at the top of this page.

Questions about these terms can be sent through our Contact page.